It seemed like there are a lot of people who are interested in B&BS so I thought I would post more insight for a good B&B. I have been to a lot of both good and bad B&BS…. There were times where I had to leave because they were just SO bad. If you want to make sure you have a good B&B it is of the utmost importance to have one that is not sketchy looking. Make sure that it looks comfortable.
Customers may be staying for a few days so make sure it is a place that reminds them of home and not like they will relive the shower scene from the movie “Psycho”. Just small touches to a room is important. The smell of the room is a BIG importance. Customers staying the night absolutely do NOT want to stay in a room that smells like mildew. The less of an inconvenience for the customer the better. It not only makes it easier for the customer, but for the staff as well because they are not getting an angry mother or father yelling at them because the T.V or WIFI isn’t working or that their room hasn’t been made. Don’t forget, a clean room is a happy room.
Here is a list of WHAT NOT TO DO at a B&B:
Don’t Make a Customer Feel Like They Aren’t Important
If you want to have a good business you need to show them that they are important to you. Cracking a joke can even cheer the customer up after a long trip. (I tend to smile when I’m called Shug, Sugar, Hun, or any sort of little nickname from one of the workers).
Don’t Have Foods That Make Customers Question What They Are Eating
If you make the food, PLEASE make it edible. If you want a good B&B at least have a waffle maker. I don’t know about you but those are one of the best parts of my B&B experience (I really like waffles). You don’t need anything fancy but small pastries, waffles, and fruit are all that you really need.
Do Not Buy Uncomfortable Beds and Scratchy Sheets Just Because They Are Cheaper!
Customers want rooms that they could just easily fall asleep in. They do not want to sleep on a bed that hurts their back, is lumpy, too scratchy, or too hard.